Privacy Policy

At Etisalat Cellular Networks LLC, protecting your privacy is a fundamental priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services, including mobile voice and data services, 4G/5G network coverage, prepaid and postpaid plans, mobile broadband solutions, IoT connectivity, enterprise mobile solutions, and customer support services. We are committed to complying with the General Data Protection Regulation (GDPR) and all applicable privacy laws to ensure your personal data is processed securely, transparently, and lawfully.

Information We Collect
We may collect personal data that you provide directly to us when you register, subscribe, or use our services through our site. This includes, but is not limited to, your name, contact details, identification information, billing and payment information, device information, location data, and communication records. We also gather information automatically through cookies and similar technologies to improve your experience and analyze usage patterns.

Use of Your Information
Your information is used to deliver, maintain, and improve our services; manage your account; process payments; provide customer support; personalize your experience; detect and prevent fraud; and comply with legal obligations. We may also use your data to send you important updates regarding service changes, promotions, or other communications relevant to your relationship with us.

Legal Basis for Processing
We process your personal data based on several lawful grounds: to perform our contract with you, to comply with legal obligations, with your consent where applicable, and to pursue our legitimate interests, such as improving our services, ensuring security, and preventing fraud.

Data Sharing and Disclosure
Personal data may be shared with trusted third-party service providers who perform functions on our behalf, such as billing, customer support, and technical services. We require these providers to keep your data confidential and secure. Additionally, data may be disclosed to regulatory authorities, law enforcement agencies, or other entities as required by law or to protect our rights or the safety of others.

Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy and to comply with legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymize it.

Your Rights
Under applicable data protection laws, including the GDPR, you have rights regarding your personal data. These rights may include accessing, correcting, or deleting your data; restricting or objecting to processing; data portability; and withdrawing consent where applicable. To exercise your rights, you may contact us through the designated channels provided on our platform.

Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, modification, or destruction. Security protocols include encryption, access controls, and regular security assessments.

Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver targeted content. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.

International Data Transfers
As a telecommunications operator, your personal data may be processed or stored outside your country of residence. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information
If you have any questions or concerns about this privacy policy or how your personal data is handled, you can contact our Data Protection Officer at:

Etisalat Cellular Networks LLC
45 Sheikh Zayed Road, 12th Floor
Dubai, Dubai Emirate
United Arab Emirates

We are dedicated to addressing your privacy concerns and ensuring the responsible management of your personal information.